Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

At China Loong Graphite Co., Ltd., we support a straightforward and efficient ordering process for international B2B buyers. As a graphite-focused manufacturer and supplier, we work with customers who need industrial graphite products, custom components, or related graphite materials tailored to specific technical and application requirements. Our goal is to make every step clear, from initial inquiry to final delivery, so that your order can be handled smoothly and professionally.

1. Inquiry and Product Selection

Please send us your product inquiry with as much detail as possible. To help us understand your needs quickly, we recommend including product name, intended application, dimensions, drawings or samples if available, material specifications, quantity, and any special requirements for surface finish, tolerance, packing, or labeling.

If you are not sure which graphite solution is most suitable, our team can review your application and help you identify an appropriate product type. Whether you need standard graphite items or a custom-made part, clear technical information will allow us to respond more accurately.

2. Customization and Quotation

After receiving your inquiry, we will assess the requirements based on product structure, grade or material request, size, quantity, customization details, and packaging needs. For custom graphite products, the quotation may also depend on drawing complexity, machining requirements, and the level of finishing needed.

We will prepare a quotation according to the information provided and may suggest adjustments if they help improve manufacturability, performance, or cost efficiency. If your project involves multiple versions or trial quantities, we can discuss options based on your order details.

3. Order Confirmation

Once the quotation is approved, we will confirm the final product specifications, quantity, unit price, packing method, and delivery arrangement before production begins. For customized orders, drawings, samples, or other technical documents may need to be reviewed and confirmed by both sides.

If needed, we can issue a proforma invoice or other order documents for your internal approval and payment processing. Please review all details carefully before confirmation, as production will proceed based on the agreed specifications.

4. Payment Terms

Payment terms are arranged according to the order value, product type, customization level, and cooperation method. In general, payment conditions will be confirmed case by case after quotation and order review.

For new projects or custom-made items, the payment schedule may be discussed in advance to match the production process. For repeat orders or long-term cooperation, flexible arrangements may be available subject to mutual confirmation. We will always provide the necessary banking details and order documents for a smooth transaction.

5. Production and Quality Check

After payment or order confirmation, production will begin according to the approved specifications. During manufacturing, we may share progress updates or request confirmation on key details if any technical clarification is needed.

Quality control is handled in line with the agreed product requirements. For custom graphite components or precision-machined parts, we can review dimensions, appearance, and other relevant points before packing. If required, product photos or inspection information may be provided for confirmation before shipment.

6. Packing and Delivery

Packaging will be arranged according to product characteristics, order quantity, and shipping requirements. We aim to protect graphite products properly during handling and transport, especially for precision parts or fragile custom items.

Shipping method, freight arrangement, and delivery timeline will depend on the order details, destination, and the selected logistics solution. We can coordinate shipment by air, sea, or other transportation methods as appropriate for your schedule and budget. All final delivery terms will be subject to confirmation before dispatch.

7. After-Sales Support

Our service does not end after shipment. If you have questions about the received goods, packing condition, or product use, please contact us promptly so we can review the issue and respond accordingly.

For repeat business and long-term projects, China Loong Graphite Co., Ltd. values ongoing communication and technical support. We welcome feedback on product performance, and we will work with you to improve future orders, specifications, and supply arrangements.

Ordering Tips

To speed up your quotation and order processing, please provide drawings, samples, technical parameters, and expected order quantity whenever possible. Clear information helps us recommend the right graphite solution and avoid unnecessary delays.

If your project is urgent or requires special packing, labeling, or inspection documents, please mention this in your first inquiry. We will review the request and confirm what can be arranged based on the order requirements.

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